Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it.

Help

Content Questions?

If you have a question about the material presented in a particular product, please contact the school administrator.

Technical FAQs

Below are the most common technical questions we hear. If you are having a problem with the web site, the solution is most likely covered here. If not, please contact the technical support department. Be sure to include your order number if you have one (for example, “W01234567890123”).

  1. I already have a Web ID account that I use to sign into the online store. Do I need a new Web ID for the training portal?

    No. You only need one Web ID account and should use it for both the online store and training portal.

  2. Where do I find the order number required to create a session?

    Your order number is listed on the email confirmation you received upon placing your order in the online store. If you no longer have the confirmation email, the order number can be found in your order history after signing into the online store. If someone else placed the order for you, please contact them for the order number. Order numbers look like this: “W01234567890123.”

  3. I’m having difficulty signing in, or my sessions are timing out so that I have to sign-in before viewing each presentation.

    Your browser’s security settings may be preventing the site from working properly. This is usually resolved by updating your pop-up blocker’s exception list and your browser’s list of Trusted Sites. In Internet Explorer…

    1. Click Tools > Pop-up Blocker > Pop-up Blocker Settings.
    2. Add *.wh1.net and *.kooglergroup.com to the list of allowed sites.
    3. Click Close.
    4. Click Tools > Internet Options.
    5. Click the Security tab.
    6. Click the Trusted Sites icon.
    7. Click Sites.
    8. Uncheck the https box and add *.wh1.net and *.kooglergroup.com to the list of websites.
    9. Click Close.
    10. Make sure automatic refresh is allowed. If the Default level button is enabled, click it; otherwise…
      1. Click Custom level.
      2. In the list, find Allow META REFRESH.
      3. Click Enable.
    11. Click OK to close the dialog boxes.
    12. Close Internet Explorer and reopen.