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Please read the Technical FAQs below before contacting TECH SUPPORT. Most likely, your question is already answered there. If you do need to contact TECH SUPPORT be sure to include the order number, for example, “W01234567890123” which was emailed to you (or to the person who purchased a course textbook or online course on your behalf). If you do not have your order number, please see FAQ 2 below.
TECH SUPPORT is available via email. The Training Portal is monitored 7 days per week. After hours and on weekends, response time may be slightly longer. Please provide an accurate email address and ensure that your spam filter is set to accept messages from firstname.lastname@example.org so that the response is delivered to your inbox and not discarded as junk mail.
Do NOT contact The Koogler Group via phone or email for TECH SUPPORT. This will only delay your response, as we must forward your message to TECH SUPPORT, and we are NOT available after hours or on weekends.
If you follow the STEPS set forth in the Training Portal, you should be able to access your Online Exam without delay. If you are not able to do so, please follow the instructions below before contacting TECH SUPPORT.
Below are the most common technical questions we hear. If you are having a problem with the web site, the solution is most likely covered here. If not, please contact the technical support department. Be sure to include your order number if you have one (for example, “W01234567890123”).
No. You only need one Web ID account and should use it for both the online store and training portal.
Your order number is listed on the email confirmation you received upon placing your order in the online store. If you no longer have the confirmation email, the order number can be found in your order history after signing into the online store. If someone else placed the order for you, please contact them for the order number. Order numbers look like this: “W01234567890123.”
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