National Lecture Series

Our National Lecture Series is presented by Karen Koogler. Programs are based on two and three hour presentations, but can be modified to suit your specific time frame.

Professional Ethics

Successful 21st Century organizations recognize the importance of honoring those with whom they conduct business, by focusing on values that support the common good, and engendering trust in both personal and professional relationships. Organizations with a Five-Star Best Practices approach to business recognize the importance of clearly communicating their core business values in both word and deed.

The course addresses the components for establishing a Code of Business Conduct and Ethics and utilizing it to promote an ongoing discussion of ethics and values, and their impact on bottom line profitability. The importance of the Code is not in the document, itself, but in the dialogue it promotes between Company Members. The 2008 Title Insurance Consumer Initiative — A Professional Ethics Course includes a review of ALTA’s The Title Industry Consumer Initiative and Principles of Fair Conduct.

Regulatory Compliance

The course covers national regulatory matters including:

• RESPA Section 8
• RESPA Section 9
• HUD Statements of Policy
• The GAO Report
• The GLB Privacy Act and Safeguards Rule

Five-Star Best Practices

The course begins with an introduction into industry trends and challenges, then focuses on solutions through implementation of a Five-Star Best Practices approach to doing business:

• Regulatory Compliance
• Professional Ethics
• Extreme Customer Care
• Intra-Industry Cooperation
• Commitment to Personal Excellence